FREQUENTLY ASKED QUESTIONS
New Account
  • GC - What do I do First?
  • TC - What do I do First?
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    Plans
  • How do I upload a plan to the Plan Room?
  • How do I convert my PDF files to JPG in the program GIMP?
  • How do I rescale an image in GIMP?
  • Is there another program to convert plans besides GIMP?
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    Specification Sheets
  • How do I duplicate the General Template specification sheet?
  • How do I copy spec sheets over, saving the categories as well as the specs in each category?
  • Are the spec categories my bid line items?
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    Bidding
  • How do I Launch a Bid?
  • How do I Estimate w/ Estimating Toolbox?
  • Why doesn’t the estimating toolbox open?
  • Why is the JPG image file too large to see in the Estimating Toolbox?
  • How do I re-open a bid?
  • How do I close a bid?
  • How do I open only a few bid categories?
  • How do I release my bid to the open market?
  • How do I release my bid to my trade contractor library only?
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    Scheduling
  • Is there some sort of help reference for scheduling?
  • How do I use templates?
  • How do I modify an existing schedule?
  • How do I put dates to the schedule?
  • How do I add new tasks to a schedule?
  • How do I shorten or lengthen a specific task?
  • How do I make sure a taks occurs on a specific date?
  • How do I add a note to the schedule?
  • How do I view the schedule in worksheet view?
  • Do my subcontractors see the entire schedule? Can they modify it?
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    GC Account Management
  • How do I increase my TC Library?
  • Can I send another email reminder to Pending TC accounts who have not activated their Builder Helper account?
  • As a GC, how do I create an RFI / Change Order?
  • By my company name, it displays “no picture available.” How do I upload a graphic to advertise my company?
  • How do I modify receiving notifications (cell phone text messages and email alerts)?
  • Can we have more than one user on the same account?
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    TC Account Management
  • Why can I not see any projects to bid in my Master List?
  • What does open market upgrade mean?
  • What trade contractor upgrades are available?
  • By my company name, it displays “no picture available.” How do I upload a graphic to advertise my company?
  • Can we have more than one user on the same account?
  • I heard there is a Spanish Version of Builder Helper?
  • How do I modify receiving notifications (cell phone text messages and email alerts)?
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